Buried by The National Cemetery Administration Under False Pretenses and Calling it Dignity

False Pretenses:

Behavior intended to deceive others.

I would like to contact the firm.

How does one contact the firm--The National Cemetery Administration--and complain.  I would like to make a complaint about my mother being buried in Prescott, AZ, under false pretenses. 

 My cousin falsely stated that he was the person designated to be in charge of my mother's remains.

When he called the burial scheduling office did he mention I was the person in her trust designated to take care of these issues.

Did he mention to the scheduling office she already owned her plot at Greenwood in San Diego next to her parents and his father.

Did he mention that we had discussed Greenwood and their prices.

Did he mention we had discussed getting a headstone from the VA and how one goes about it.

Was it mentioned in the conversation that we had spoken only 4 months earlier and he refused to answer my last phone call.

Can anyone see why this daughter is outraged.  How would I ever visit my mother is Prescott, Arizona?

So far, in my conversations with the VA, the only thing they can say is that they did not do it.  Proclaiming dignity does not erase their act.

Will they ever take responsibility for their actions based on false pretenses.

Will they acknowledge that this is a frustrating and agravating and expensive event for the consumer.

Thank you for reading.

 » National Cemetery Administration » Facts » Consumer Affairs Guidance

CYA at the NCA--Let's look into what happened.

National Cemetery Administration

 

Consumer Affairs Guidance

VA cemetery staff sometime receive complaints about policies or practices in the private sector that Veterans and their families find offensive or misleading. In many cases, staff cannot intervene, but there are organizations that may be able to help. Consumers may want to contact the references listed here. The important thing is to select the most constructive approach to resolving your particular concerns.

Contact the Firm

Call or write the firm directly. Find out what is actually being offered. Let the firm know why you object to their practices or policies. Many times a cemetery or funeral home is owned by a larger business. If so, it may be worthwhile to write the parent company to express a complaint.